Widerrufsrecht
Grounding works best as a habit, not a one-night test. Think of it like starting a daily multivitamin or a new supplement. You wouldn't take one capsule, wake up the next morning, and decide it doesn't work. Most people give a new routine a few weeks of consistent use before judging it, because the body usually responds gradually and quietly rather than overnight.
Your sheets work the same way, with one big difference: they ask nothing extra of you. There are no pills to remember and no new routine to fit in. You go to bed the way you always do. That's why consistency matters so much. The more nights you spend on them, the better sense you'll get of what they can do for you.
To get the most out of your 90 nights:
- Sleep on them every night, not just now and then.
- Keep skin in contact with the sheet. Bare arms, legs, or feet all work.
- Check the connection. Make sure the cord is plugged into the grounding port before bed.
- Follow the care instructions so the silver threads stay conductive [e.g. no bleach or fabric softener].
- Keep a quick sleep note. Jot down how you're sleeping in your first week, then check in every couple of weeks. Gradual changes are easy to miss when you live with them every day.
Better sleep has a way of spilling into the rest of your day. When you wake up more rested, it often feels easier to move a little more, eat a little better, and handle stress a little more calmly. Those small wins can build on each other. That's the kind of change we'd love you to give yourself the full 90 nights to notice.
Our 90-Night Satisfaction Guarantee
We want you to have enough time to feel the difference. That's why every order comes with a 90-night satisfaction guarantee, counted from the day your order is delivered.
If you're not satisfied within those 90 days, get in touch and we'll make it right.
Order Cancellation
If you need to cancel an order, please do so within 12 hours of placing it and we'll cancel it in full.
After 12 hours your order may already be on its way to our warehouse team for packing. We'll always try to stop it, but once your item is in transit we're no longer able to cancel the order. If that happens, you can still return it under our 90-night guarantee.
How to start a return
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Email us at admin@thegrounding.co within 90 days of delivery, with your order number and a short note about what didn't work for you
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Our team will reply within 12 hours. We may ask for a photo of the product — this helps us understand the issue and, in many cases, find a faster solution for you.
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If a return is needed, we'll send you the return address and instructions. Please don't ship anything back before you hear from us — returns sent without confirmation can't be processed.
- Once your parcel arrives at our facility, we'll issue your refund to the original payment method.
Damaged or faulty items
If your product arrives damaged or develops a fault, we'll take care of it straight away.
Email us with your order number and a photo of the issue, and we'll send a replacement free of charge. You won't need to return anything — the damaged item is yours to keep or dispose of.
Incorrect items
If we've sent you the wrong item, that's our mistake to fix.
Email us with your order number and a photo of what arrived, and we'll send the correct item straight away. We'll also email you a prepaid return label so you can send the incorrect item back at no cost to you — you won't pay anything to return it.
Just drop the parcel off with the carrier shown on the label. There's no need to wait for us to receive it before your correct item ships.
Non-Returnable Items
Please note that Gift Cards and final sale items are not subject to return or refunds unless they arrive damaged.
Return shipping
For standard returns — where you've changed your mind or the product wasn't right for you — return shipping is arranged and paid for by the customer, shipping costs vary depending on your location and the carrier you choose. We recommend using a tracked service, as we can only process refunds for parcels that reach us.
You will never pay return shipping when something has gone wrong on our side. Damaged or faulty items don't need to come back at all, and incorrect items are returned using a prepaid label we provide.
When you'll get your money back
Refunds are issued to your original payment method once your return has arrived and been checked. Depending on your bank or card provider, it can take a few more days for the funds to appear on your statement.
Original shipping charges are not refunded.
Orders that arrive in more than one parcel
Some orders ship in separate parcels and may arrive a few days apart. When that happens, your 90 days start from the day the final parcel is delivered — so you always get the full window.
Address & Delivery Issues
Once your item has shipped, we're unfortunately not able to change the delivery address. We know address changes can be tricky, so if you spot a mistake, contact us as quickly as possible — before your order ships, we can usually still correct it. When placing your order, we'd also recommend choosing a delivery location where your parcel can be left securely.
In the rare event that an item goes missing or is stolen after delivery, we're not able to replace or refund the order where the courier has provided evidence of delivery. If you'd like the item reshipped, a reshipment fee will apply.
If your parcel is returned to us as undeliverable, we'll get in touch to arrange either a reshipment or a refund.
Our customer service team is here to help at every step — if you have questions or need a hand, reach out at admin@thegrounding.co
Promotions & Giveaway Disclaimer
During promotional periods marked with a free item, each order qualifies for one complimentary item, subject to availability while stocks last. Promotions are subject to change at any time.
- Complimentary items are not individually returnable for refund or replacement.
- If a return is approved for a promotional package or bundle, all items in it — including any free item — must be returned. If the free item isn't included, its retail price will be deducted from your refund.
- Discounts are not applied retroactively to orders placed at earlier promotional prices.
A few things to know
- Returns must be requested within 90 days of delivery. Requests made after that window fall outside this policy, but you're welcome to write to us anyway — we look at these individually.
- Please include your order number in all correspondence so we can find you quickly.
- Returns sent to any address other than the one we provide can't be refunded.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer under the laws of your country. Where local law provides you with stronger protections than those described here, those protections apply.
Policy Changes
We may update this policy from time to time. Any changes take effect from the date they are published on this page, and the version shown here is always the current one. Requests are handled under the policy in force at the time the request is made.
Questions?
Email admin@thegrounding.co and our team will be glad to help.