✈️ Shipping Questions

Do you ship Worldwide?

The Grounding Co offers Free Shipping to our customers!

How long does shipping take?

We offer several different methods of shipping.
Free Tracked Shipping 7-10 business days
Secure Tracked Shipping 5-8 business days
Express Tracked Shipping 1-3 Business days

During peak sales periods shipping times may change*.

I made a mistake on my shipping address, can I change it?

You can change your shipping address within 12 hours. Make sure to contact us immediately with your order number, and the correct address.
The more information you provide, the sooner we can change your information.

Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.

Make sure you type ‘Urgent: Change Order Details’ in the subject line. Any other title may cause delay in the delivery of your order.

If your order is dispatched you will need to contact the courier/ postal service directly to advise them of the change of address.

Will I get a tracking number after making an order?

Yes! All orders will include a tracking number. It will automatically be sent to your email. You can track your order directly at our site by clicking here

How do I track my order?

As soon as your package is shipped, you will receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.

If there is a problem with your tracking number please contact us. Please allow 1 - 4 days for the tracking information to show up. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time. You can also track your order by clicking here.

📦 Order Questions

Can I cancel my order?

Please review your items carefully before completing your orders.

The Grounding Co order process is automated to distribute products quickly and accurately. All cancellations must be requested via email with order number within 24 hours of placing the order.

Please note we cannot guarantee the order will be cancelled if after the 24 hour period.

Will I receive my items in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages to ensure quality in packaging and for weight distribution, even if you've specified combined shipping. Please keep this in mind when receiving deliveries. If you have any questions please contact us.

💳 Payment Questions

I recently purchased an item and now it's discounted. Can I get the discounted price?

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, Visa Debit, American Express and we also support Google Pay, Apple Pay and PayPal.

When will my credit card be charged?

Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. The Grounding Co reserves the right to request additional identification. If necessary, we will contact you by e-mail.

What currency will be used when I place my order?

All prices listed on the website are in the currency that you choose.

All final checkouts are in USD.

Please note that we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.

🛏️ Terra Bed Sheet Questions

Size Guide

Single (90x270 cm) - 25cm deep
Fitted - Twin (99x203 cm) - 25cm deep
Fitted - Full (137x203 cm) - 31cm deep
Fitted - Queen (153x203 cm) - 31cm deep
Fitted - California King (183x213 cm) - 31cm deep
Fitted - King (198x203 cm) - 31cm deep

How long will a Terra Grounding Sheet last?

Terra Grounding Sheets are made with cotton and conductive silver fibers. They can last as long as regular bed sheets. They withstand rigorous testing, showing virtually no wear after 100 wash cycles.

Can I wash the Terra Grounding Sheet like regular bedding?

Yes you can. Terra Grounding Sheets (just like regular bedding) can go on a gentle wash cycle with mild detergent.

We recommend washing at or below 40C/ 104F on a medium to slow spin cycle.

Can I wash my Terra Grounding Sheet with bleach or fabric softener?

We recommend avoiding use of chlorine, bleach, or fabric softeners when washing the Terra Grounding Sheet.

Can I dry my Terra Grounding Sheet in a dryer? 

Yes on a low spin cycle. However we recommend for longevity, air drying for best results. 

Can I use Terra Grounding Sheet with pets?

Yes, the Terra Grounding Sheets are safe for use around pets. 

 Is it safe to use a Terra Grounding Sheet over an electric blanket?

Yes, Terra Grounding Sheets are safe to use with electric blankets as they don't interfere with the blanket's operation.

How long does a Terra Grounding Sheet take to start working?

Terra Grounding Sheets start working as soon as you lie down, providing a natural connection to the Earth's energy.

How Can We Help?

If you’ve still got questions, the answers you’re looking for might be in our help center. If you’d like to get in touch with us, feel free to contact our team!